Welcome to Jetstar’s May edition of our Trade Newsletter.
This month we will summarise some important information contained in our Trade Mails over the past few months.
Tasman Bubble. Open!
To help more Australians and New Zealanders reunite after a year apart, Qantas and Jetstar are now flying a trans-Tasman two-way bubble. Qantas and Jetstar are initially operating up to 122 return flights per week across the Tasman on 15 routes, offering more than 52,000 seats each week.
Through May, Jetstar will operate Auckland <-> Melbourne, Auckland <-> Gold Coast and Auckland <-> Sydney using its Airbus A320 aircraft, with schedules connecting on to both Jetstar’s Australian and New Zealand domestic network. Jetstar will resume flights on the remainder of its pre-COVID Tasman routes from June 2021. Qantas and Jetstar will look to grow capacity and the number of routes as the market recovers. Fares and reward seats are now available at Jetstar.com or through Travel Agents.
See the full Qantas Group press release below:
Jetstar’s New Routes
Pack your bags! Jetstar has some exciting new routes for you and your customers to fly.
Fly direct between:
Hobart and Gold Coast
Melbourne and Hamilton Island
Sydney and Hervey Bay from 26 May
Cairns and Newcastle from 23 June
Melbourne and Busselton Margaret River from 26 June
Check our website for current schedules.
Jetstar Boeing 787s are back after more than a year: Jetstar to operate Dreamliner flights on domestic routes in Australia
Jetstar’s fleet of 11 Boeing 787s was grounded and stored since March 2020 at Avalon Airport and recently relocated to Alice Springs.
Today Jetstar announced that up to five of the 787s will be used for some domestic travel from 1 June, starting with flights from Melbourne to Gold Coast. Later in the month, Cairns will see the Dreamliners with some flights to and from Melbourne starting from 25 June. In July, the airline will add flights to and from Sydney.
Melbourne – Gold Coast from 1 June
Melbourne – Cairns from 25 June
Sydney – Cairns from 1 July
Sydney – Gold Coast from 1 July
Between October 2013 and March 2020, Jetstar’s Boeing 787 fleet was the main type of aircraft used for long haul international flights out of Australia.
The aircraft is configured with a 335 seat economy class cabin and a 21 passenger business class cabin.
Please note not all the features of the Boeing 787 will be available on domestic services. Business Class will be open to customers as an extra legroom options.
Travel Alerts
For all AU/NZ domestic and Tasman flights, please be aware that border restrictions can change and there may be various AU state government travel requirements in place at any time.
For the latest Travel updates please check our Travel Alerts.
Passenger Contact Information
Jetstar prides itself on delivering great travel experiences. Keeping passengers informed of last-minute flight changes and important information about their journey is an integral part of their experience.
When making a Jetstar booking please ensure you provide a valid email address and mobile phone number for your passenger/s. This information will only be used in accordance with our Privacy policy
Jetstar will not use this information to send marketing material to passengers unless they have previously provided Jetstar consent to do so.
Fly with Confidence
Our passengers health and safety is our highest priority. Jetstar offer the Fly Well program; a series of new and existing wellbeing improvements designed to improve safety and help you feel comfortable about flying again.
Flying flexibly
Fly with all the flex you need. We are giving you some extra flex, and some peace of mind, when you book a flight with us. If your plans are put on hold by COVID-19 border restrictions? Don’t worry – we’ll help you out. You will always be eligible for a credit voucher for the full value of your booking if your domestic or international flight is cancelled or affected by border restriction changes. Terms & conditions apply.
Keeping in touch with our Agents
Did you know that you can keep up to date with Jetstar’s latest news by viewing our Trademails online Simply visit our Travel Agents Information Centre.
Jetstar Vouchers
Jetstar will be extending credit vouchers issued as a result of COVID-19 disruptions to have an expiry date of December 2022.
As Jetstar’s flights are published up to one year in advance, this means customers will be able to use their vouchers for travel up until December 2023.
Extensions have been automatically processed, and you or your customers would have received an email with the extension, back to the email address attached to their voucher.
Vouchers are multi-use and can be used across multiple bookings - any outstanding credit from one booking can be used towards another.
To check the balance of current vouchers please click below.
Jetstar look forward to welcoming you and your customers onboard soon.
