Welcome to Jetstar’s May edition of our Trade Newsletter.
This month we will summarise some important information contained in our Trade Mails over the past few months.
Tasman Bubble. Open!
To help more Australians and New Zealanders reunite after a year apart, Qantas and Jetstar are now flying a trans-Tasman two-way bubble. Qantas and Jetstar are initially operating up to 122 return flights per week across the Tasman on 15 routes, offering more than 52,000 seats each week.
Through May, Jetstar will operate Melbourne <-> Auckland, Gold Coast <-> Auckland and Sydney <-> Auckland using its Airbus A320 aircraft, with schedules connecting on to both Jetstar’s Australian and New Zealand domestic network. Jetstar will resume flights on the remainder of its pre-COVID Tasman routes from June 2021. Qantas and Jetstar will look to grow capacity and the number of routes as the market recovers. Fares and reward seats are now available at Jetstar.com or through Travel Agents.
See the full Qantas Group press release below:
Half Off Flights Sale^
As part of the Australian Government’s aviation support package, Jetstar is offering half off flights to a selected range of destinations around Australia. The sale fares are available in the Agent Hub and through booking systems connected to Jetstar’s API, but not in the GDS or groups bookings.
The sale program is focused on getting tourists to regions hardest hit by international borders being closed including Cairns, Townsville, Whitsunday Coast, Hamilton Island, Sunshine Coast, Hobart, Launceston, Avalon, Adelaide and the Gold Coast.
See a full list of routes on sale
^Sale ends 11.59pm AEST 31 July 2021, unless sold out prior. Selected travel periods until 30 September 2021. Conditions apply.
Jetstar Groups Sale
For the month of May & June 2021, take advantage of our Jetstar Groups promotion.
Jetstar’s New Routes
Pack your bags! Jetstar has some exciting new routes for you and your customers to fly.
Fly direct between:
Hobart and Gold Coast
Melbourne and Hamilton Island
Sydney and Hervey Bay from 26 May
Cairns and Newcastle from 23 June
Melbourne and Busselton Margaret River from 26 June
Check our website for current schedules.
Jetstar Boeing 787s are back after more than a year: Jetstar to operate Dreamliner flights on domestic routes in Australia
Jetstar’s fleet of 11 Boeing 787s was grounded and stored since March 2020 at Avalon Airport and recently relocated to Alice Springs.
Today Jetstar announced that up to five of the 787s will be used for some domestic travel from 1 June, starting with flights from Melbourne to Gold Coast. Later in the month, Cairns will see the Dreamliners with some flights to and from Melbourne starting from 25 June. In July, the airline will add flights to and from Sydney.
Melbourne – Gold Coast from 1 June
Melbourne – Cairns from 25 June
Sydney – Cairns from 1 July
Sydney – Gold Coast from 1 July
Between October 2013 and March 2020, Jetstar’s Boeing 787 fleet was the main type of aircraft used for long haul international flights out of Australia.
The aircraft is configured with a 335 seat economy class cabin and a 21 passenger business class cabin.
Please note not all the features of the Boeing 787 will be available on domestic services. Business Class will be open to customers as an extra legroom option.
Travel Alerts
For all domestic flights, please be aware that border restrictions across Australia are constantly changing and there may be various state government travel requirements in place.
For the latest Travel updates please check our Travel Alerts.
Passenger Contact Information
Jetstar prides itself on delivering great travel experiences. Keeping passengers informed of last-minute flight changes and important information about their journey is an integral part of their experience.
When making a Jetstar booking please ensure you provide a valid email address and mobile phone number for your passenger/s. This information will only be used in accordance with our Privacy policy
Jetstar will not use this information to send marketing material to passengers unless they have previously provided Jetstar consent to do so.
Fly with Confidence
Our passengers health and safety is our highest priority. Jetstar offer the Fly Well program; a series of new and existing wellbeing improvements designed to improve safety and help you feel comfortable about flying again.
Keeping in touch with our Agents
Did you know that you can keep up to date with Jetstar’s latest news by viewing our Trademails online Simply visit our Travel Agents Information Centre.
Jetstar Vouchers
Jetstar will be extending credit vouchers issued as a result of COVID-19 disruptions to have an expiry date of December 2022.
As Jetstar’s flights are published up to one year in advance, this means customers will be able to use their vouchers for travel up until December 2023.
Extensions have been automatically processed, and you or your customers would have received an email with the extension, back to the email address attached to their voucher.
Vouchers are multi-use and can be used across multiple bookings - any outstanding credit from one booking can be used towards another.
To check the balance of current vouchers please click below.
Trade Support and Groups contacts
How to contact Jetstar Trade Support and Groups:
Trade Support – 1300 042 394 (08:00-20:00 Mon-Fri)
Via our Live Chat (06:00-20:00 Mon-Fri, 08:00-20:00 Sat and Sun)
Or, email Sales@jetstar.com
We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. We pay respect to Elders past, present and emerging.
