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Jetstar Update

Dear Valued Agent,

Following a review of our sales channels, today we are announcing changes to our Starter Fares structure for agent sales channels including Jetstar Agent Hub, API and GDS, which will come into effect on 15 February 2021.

Jetstar’s fare model for travel agents is being adjusted to reflect the sometimes limited opportunity for selling Jetstar ancillary products. These changes will ensure Jetstar can continue to distribute through a wide range of sales channels.

Jetstar remains committed to working with agents and will continue to provide dedicated support, trade representation and industry communications.

Starter Fares are increasing as follows:

Sector Type Starter Fare increase
from 15FEB21
Example Starter Fare
before 15FEB21
Example Starter Fare
from 15FEB21
Domestic $5 $100 $105
Short Haul International $5 $100 $105
Long Haul International
(787 Operated)
$15 $100 $115

Agents who opt-in to sell Jetstar Gross Fares will receive fares inclusive of the fare increase and the gross fare mark-up, for example:

Sector Type Example Starter Fare before 15FEB21 Starter Fare increase from 15FEB21 Gross Fare mark-up from 15FEB21 Example Gross Starter Fare from 15FEB21 Gross Fare remuneration From 15FEB21
Domestic $100 $5 $5 $110 $5
Short Haul International $100 $5 $5 $110 $5
Long Haul International
(787 Operated)
$100 $15 $10 $125 $10

Fares available for online travel agents (OTA) will not be modified as a result of this review.

Please note, Gross Fares can be booked through the Jetstar Agent Hub and API only. GDS and Call centre bookings are not remunerable. Participation in Gross Fares is optional and is not available to online travel agents. For more information on Gross Fares in New Zealand, please click here.

If your agency isn’t registered for Gross Fares but would like to be, please have your business owner/manager email sales@jetstar.com providing your IATA, TIDS or Jetstar organisation number.

If you have any questions the Jetstar Trade Support team can be reached by live chat.

Best regards,

The Jetstar Sales Team

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