Dear Valued Agent,
Welcome to our April edition of the Jetstar Trade Newsletter.
With the return of Jetstar Airways flights from Australia to Vietnam starting again on 7 April, we take a look at this incredible destination and all it has to offer.
Some important information about Jetstar vouchers and payment options on the Agents Hub. An in-depth summary of Bali from a Travel Agents perspective after joining Jetstar’s inaugural flight back to Bali since the beginning of the pandemic. We are sure you will find this beneficial for you and your customers looking at returning to this magnificent island after 2 long years.
We hope you enjoy!
Jetstar credit vouchers for bookings impacted by COVID-19
Good news! Did you know that you can use Jetstar vouchers in form of payment, on the Agent Hub. Please ensure that the name displayed on the voucher is present in the booking either as the travelling passengers name or as the booking contact.
See link below for voucher balance portal -
https://app.jetstar.com/voucherbalance/index.html#/login
Experience the charm, culture and chaos of V I E T N A M
Exciting times as this month sees Jetstar Airways resume our services to Ho Chi Minh City, after a long two years!
Vietnam has it all: incredible natural diversity, dynamic cities and people who are extremely fun to be around. Visit the north, central and south for very different experiences of this endlessly fascinating land. No matter where you go, one thing is certain: you’re in for an adventure. Thanks to the country’s wide-ranging geography, visitors can explore a wealth of breathtaking landscapes. Hike lush green rice terraces in Sapa, climb sand dunes in Mui Ne and kayak amid limestone karsts in Halong Bay. The S-shaped country has more than 2000km of coastline, the region’s highest mountains and some of the world’s largest cave systems.
Sip strong, sweet coffee in the chaotic, enchanting maze of Hanoi’s Old Quarter or explore the French colonial museums of Ho Chi Minh City. See Confucian temples, dodge motorbikes and devour hot, fragrant broths filled with fresh noodles. Get a sense of imperial Vietnam in Hue, get a custom-tailored suit in quaint Hoi An and stay with one of the country’s ethnic minority hill tribes. The list of must-sees in Vietnam is long. Be sure to give yourself enough time to squeeze everything in.
April
| Origin |
Departs |
Destination |
Arrives |
Frequency |
| Saigon |
22:35 |
Sydney |
10:10 |
Wed + Sun |
| Sydney |
15:15 |
Saigon |
21:05 |
Wed + Sun |
May
| Origin |
Departs |
Destination |
Arrives |
Frequency |
| Saigon |
22:35 |
Sydney |
10:10 |
Thu + Fri + Sun |
| Sydney |
15:15 |
Saigon |
21:05 |
Tues + Fri + Sun |
April/May
| Origin |
Departs |
Destination |
Arrives |
Frequency |
| Melbourne |
15:25 |
Saigon |
21:05 |
Mon + Thu + Sat |
| Saigon |
22:35 |
Melbourne |
9:50 (+1 day) |
Mon + Tue + Sat |
Australia’s favourite island getaway is officially back in business.
March 14th 2022 saw more than 300 passengers taking to the skies on our 787 Dreamliner, for our first flight to the island of Bali in two years. Ten lucky agents had the opportunity to experience firsthand, the onboard services of the Dreamliner, and 2 action packed nights on the beautiful island.
Below is an overview from one of our agents that you might find helpful to navigating your return to Bali! (Current as at 20 March, 2022).
Things to do prior to arriving at the airport
- Have PCR test within 48 hours of departure – Take a hard copy of the lab negative result.
- Download the Indonesian peduliLungi app, and register – Passengers need to complete registration, and select EHAC icon and complete all the required fields. https://www.pedulilindungi.id/
- Log onto the Indonesian electronic customs declaration and complete all the questions - https://portal.ngurahrai-airport.co.id/
- Buy the required travel insurance
- Book the required accommodation in a Bali approved hotel
- Download the Australian DPD – (you will need to set up an account, and complete this inside of 72 hours PRIOR to your return to Australia)
Airport Check in experience – leaving Australia:
- Make sure your Passport is valid with 6 months validity & 3 or more blank pages
- Carry a hard copy of your:
- Travel insurance - this is required to check in for the flight and must be presented
- International Vaccination Certificate
- Negative PCR lab result
- Proof of 3 nights pre-paid accommodation in Bali at approved hotel
- Airline will check that the eHAC QR code is complete from the peduliLungi app
- Inspection of the Indonesian electronic customs declaration completed
Bali on Arrival:
- In the arrivals hall passengers need to wait until called for document inspection, passport, EHAC QR code check, Intl Vac certificate
- Passengers are then given a QR code to proceed to the PCR testing at the airport.
- Proceed to the PCR testing
- Proceed to the visa on arrival
- Proceed through customs and show the electronic customs declaration
- Transfer to your pre-booked hotel, where you must isolate in your room until you receive the negative result from the airport PCR test.
Bali on Departure:
- 72 hours or less from your Bali departure time, you MUST have a pathology PCR test; or
- 24 hours or less a pathology RAT
Travellers to Australia should carry a hard copy of this PCR/RAT test result and upload a copy onto the DPD
Check-in Denpasar airport:
- Australian Passport and DPD number to be shown, along with completed DPD health declaration.
- International Vaccination Certificate sighted
- Negative PCR/RAT test result sighted
- Immigration process and multiple security checks with a 3rd LAGS check at the gate.
Please note, restrictions and regulations are evolving frequently and the above are representative of the agent’s experience as at March 20th 2022.
In order to keep up to date with all the latest travel requirements for Jetstar’s current international destinations click here or visit an official government health or travel advisory website.
Thank you for your continued support of Jetstar
The Jetstar Sales Team
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