Dear Valued Agent,
As most states and territories prepare to fully open their borders, we expect there will be some COVID-safe requirements for travel [for at least several months] and we want to help travellers know what to expect.
Customers must meet the requirements of the Australian states and territories as well as Jetstar’s existing COVID-safe practices when travelling.
A number of states have indicated that they will progressively introduce requirements for customers to be fully vaccinated to travel as part of plans to ease border restrictions over the coming months, unless customers have a valid exemption.
NSW, VIC, QLD, NT and SA have all outlined on their roadmaps and public health orders vaccination requirements, and other states and territories are expected to introduce similar requirements as they reopen.
Jetstar will provide links to the latest information for travel in each state on our website and send customers reminders of travel and entry requirements before they travel.
Click here for the latest information.
Domestic travel requirements
- Prior to travel, we will send customers reminders of travel and destination entry requirements.
- On arrival at the airport, customers may be asked to sign-in using a QR code and (in states that require it) confirm their vaccination status.
- When checking in, customers will be asked to confirm that they comply with government travel requirements (including COVID-19 vaccination, where applicable).
- Other COVID-safe measures, including the requirement to wear masks in airport terminals and on board, will remain in place for now.
State and territory vaccination requirements
Where a state or territory public health order requires travellers to be fully vaccinated, customers may need to show proof of COVID-19 vaccination at the airport in the form of a digital or hard copy vaccination certificate.
Customers with medical exemptions will be required to bring their approved exemption from an approved medical exemption certified by an authorised medical practitioner. Travellers under the age of 12 years old are exempt from vaccination requirements.
1. What will I need to bring for travel to, from and within Australian states and territories that will require all travellers to be fully vaccinated?
Customers will need to show proof of COVID-19 vaccination at the airport in the form of a digital or hard copy vaccination certificate. The name on your Vaccination Certificate must always match the name on your booking.
Children under 12 years old are not required to be vaccinated or carry proof of vaccination.
2. Can I travel to, from and within Australian states and territories that will require all travellers to be fully vaccinated if I have been granted a medical exemption from having the COVID vaccine from my doctor?
Yes, travellers with medical exemptions will be required to bring an approved form of exemption set out by the relevant state. Please note that the approved form of exemption may vary between states and territories, as outlined in their public health orders.
3. What options do I have if I am booked to travel to, from and within Australian states and territories that require all travellers to be fully vaccinated, but I won’t be fully vaccinated by my travel date and don’t have a medical exemption?
Under our Fly Flexible policy, customers have the flexibility to make fee free date changes for travel until 31 December 2022 (a fare difference may apply). Jetstar.com only.
4. Do I need to be fully vaccinated to travel to, from and within Australian states and territories on an upcoming flight?
Vaccination requirements vary by state. It is important to confirm the latest requirements before you travel by visiting State Government websites for your destination.
5. Are children under 12 who are not yet eligible to receive a vaccine able to travel to, from and within Australian states and territories that will require all travellers to be fully vaccinated?
Yes – children under the age of 12 can travel in this situation. Accompanying adults will need to be fully vaccinated unless they have an approved medical exemption certified by an authorised medical practitioner.
Exemptions
6. I have been granted a medical exemption from having the COVID-19 vaccine from my doctor, so I am unable to be vaccinated. Am I still able to travel to, from and within Australian states and territories that require all travellers to be fully vaccinated?
Yes – if you have received a medical exemption you are able to travel in this situation. You will need to carry proof of your approved medical exemption certified by an authorised medical practitioner.
7. Are unaccompanied minors under the age of 12, who are not yet eligible to receive a vaccine, still able to travel to, from and within Australian states and territories that will require all travellers to be fully vaccinated?
Yes, states and territories have indicated that their vaccination requirements will apply to customers over the age of 12. In this case, any customers under 12 years of age travelling unaccompanied will be permitted to travel if unvaccinated.
Vaccination requirements
8. What vaccines will be accepted for travellers to travel to, from and within Australian states and territories?
It’s important to check the specific vaccination requirements for the state that you are travelling to. It is expected the accepted COVID-19 vaccinations will be in line with those approved or recognised by the Therapeutic Goods Administration (TGA).
9. I’ve been vaccinated overseas. Am I still able to travel?
If you have not been vaccinated with a COVID-19 Vaccine that is approved or recognised by the TGA in accordance with the Public Health Order’s, you will not be able to travel.
10. I have only had one dose of a COVID-19 vaccine. Am I still able to travel to, from and within Australian states and territories that require customers to be fully vaccinated?
No, if the Australian states and territories require customers to be fully vaccinated when travelling intrastate and interstate.
At the airport
11. Do I need to provide my proof of vaccination at the time of online check in when travelling to, from and within Australian states and territories that will require all travellers to be fully vaccinated?
No – when checking in for a Jetstar flight online, through the Jetstar app, or at the airport at a kiosk or a check-in, you will be asked to accept a health declaration that you comply with government travel requirements (including COVID19 vaccination requirements for some States and Territories) and have received approval for entry (where required).
12. At what point of my journey will I have to provide my proof of vaccine when travelling to, from and within Australian states and territories that will require all travellers to be fully vaccinated?
When checking in for your flight online, through the app or at the airport via a kiosk or at check-in counters you will be required to confirm you comply with government travel requirements (including COVID-19 vaccination, where applicable).
It’s important to carry a copy of your vaccination certificate (digital or a hard copy) as you may be required by state and territory Government Health authorities to provide proof of your vaccination status on arrival to your destination.
13. I do not have a smart phone. How should I carry my proof of vaccination when travelling to, from and within Australian states and territories that will require all travellers to be fully vaccinated?
A hard copy of your COVID-19 Vaccination Certificate will be sufficient as proof of vaccination as long as the name on the certificate is the same as the name in the booking and on your boarding pass.
14. I am unvaccinated however I need to escort a child under the age of 12 years to or from the airport to travel to, from and within Australian states and territories. Will they be able to enter the airport?
Yes, customers may need to use the QR code to sign in at the airport however customers who are not vaccinated are able to access the terminal area.
15. Where do I need to have my proof of vaccine certificate loaded to present for travel to, from and within Australian states and territories that will require all travellers to be fully vaccinated?
Your Vaccination Certificate is available through the Medicare Express app, Service NSW app and State and Territory Government apps or you can carry a paper copy of your Vaccination Certificate.
16. My phone has run out of battery so I cannot provide vaccination proof if I requested to do so when travelling to, from and within Australian states and territories that will require all travellers to be fully vaccinated. What should I do?
You must have your Digital Vaccination Certificate or a hard copy of your Vaccination Certificate to prove your vaccination status in order to travel. We would suggest you always carry a hard copy of your certificate with you.
17. What happens if I arrive at the airport and cannot prove I am vaccinated or exempt from being vaccinated when travelling to, from and within Australian states and territories that requires all travellers to be fully vaccinated?
You must have your Vaccination Certificate or an exemption in order to travel therefore if you are unable to provide this, you will not be able to fly.
Other requirements
18. Do I need to wear a face mask when I am fully vaccinated?
Yes – it is a Federal Government requirement for a face mask to be worn whilst in the airport terminal and onboard an aircraft.
19. Do I need to complete any other documentation in order to travel?
Before booking and before travelling, ensure you check the latest Government travel requirements which may include mandatory health declarations, entry permits, pre-approval and quarantine. Without these documents, you may be denied entry into another state.
Please click here for up to date information.
20. Am I able to use online check-in prior to my arrival at the airport?
Yes - when checking in for a Jetstar flight whether through the Jetstar app, desktop or at a kiosk, you will be asked to accept a declaration that you comply with state and territory government travel requirements (which may include COVID19 vaccination) and have received approval for entry (where required).
Not vaccinated
21. I will not be vaccinated at the date of travel to, from and within Australian states and territories that require all travellers to be fully vaccinated and do not have an exemption. Can I still travel?
No, customers in this situation will not be accepted for travel unless they are fully vaccinated or under the age of 12 or have an exemption.
22. What other options are available for customers who are holding a ticket in credit who are not vaccinated, do not have plans in the future to be vaccinated and cannot travel to, from and within Australian states and territories that will require all travellers to be fully vaccinated?
Under our Fly Flexible policy, customers can change their booking unlimited times, without paying a change fee (fare difference may apply).
Jetstar look forward to welcoming you and your customers back in the Air.
The Jetstar Sales Team
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