Dear Trade Partners,
After a challenging few months we’re starting to see some positive signs for the travel industry.
Flight bookings are increasing which has given us the confidence to increase our Australian and New Zealand domestic capacity.
From late June, we will increase our Australian domestic flying from 5 per cent of pre-crisis levels to 15 percent, and to around 60 percent in New Zealand from 01 July. Additional flights may operate during July, including for the upcoming school holidays, depending on travel demand.
Unfortunately, there’s no clear sign of when international travel will return and we continue to monitor this situation closely.
Click here to see FAQs for Jetstar travel pans impacted by COVID-19.
Fly WELL
The Qantas Group recently launched our Fly WELL program to improve the safety of our customers and help them feel comfortable about flying again.
Fly WELL has seen Jetstar and Qantas introduce a number of pre-flight changes:
- Pre-departure emails advising customers what to expect on the day of travel.
- Sequenced boarding to minimise crowding.
- Contactless scanning of boarding passes further reducing shared contact.
- Hand sanitising stations throughout the terminal and progressively installed at departure gates where feasible.
- Contactless check-in (either online or via our mobile App) is recommended.
And we’ve also made onboard changes including:
- Enhanced cleaning of aircraft with a focus on high contact areas – seats, seatbelts, overhead lockers, air vents and toilets.
- Modified inflight catering to minimise touchpoints for crew and customers.
- Asking customers to limit movement around the cabin once seated.
- Extra staff training in regard to latest hygiene protocols.
- Masks for all passengers on each flight.
- Sanitising wipes for customers wanting to wipe down seat belts, trays and armrests.
The air conditioning systems of all Jetstar aircraft are already fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses. The air inside the cabin is also refreshed every few minutes, ensuring the highest possible quality of cabin air.
Extra voucher flexibility
Following customer feedback, we’ve recently improved the flexibility of our travel vouchers. All new and existing vouchers issued as a result of the COVID-19 impact can be used across multiple future bookings. That means customers can use the value of their voucher to book more than one trip. This feature is available for bookings on Jetstar.com now and will be extended to bookings made on the Jetstar Agent Hub from mid-June.
We also extended our voucher expiry dates, giving customers 12 months to book any available flight. Our flights are generally made available around 12 months in advance, so customers will have about two years to travel.
Stay well and best wishes for a successful bounce back.
Best regards,
The Jetstar Sales Team
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