Dear Trade Partners,

You may have seen media reports about the Qantas Group’s update on how COVID-19 is impacting travel.

I wanted to share what this means for Jetstar and our schedule.

Extension of Cancellations
As a result of travel restrictions to stop the spread of COVID-19, Jetstar will be carrying out domestic and Trans-Tasman flight cancellations through to the end of June 2020. These cancellations will be to our normal scheduled flying, Jetstar is still operating some domestic flights in May and June part of the minimum domestic and regional network supported by the Australian Government. International flight cancellations will be extended through to the end of July 2020.

We are in the process of reviewing these flights and we are notifying impacted customers and agents directly. We’ve already started contacting customers on impacted international flights and we’ll complete this by the end of the week. And we’ll start contacting customers on impacted domestic flights from early next week.

Given the high volume of cancellations this may take some time, and we ask for your patience as we work through the process. We will contact customers and agents as soon as we are able to.

Should you have any questions regarding this, please contact our team via the Live Chat function or Sales@Jetstar.com.

Greater flexibility when using credit vouchers
Following feedback from our customers, we’ve improved our travel vouchers. From mid-June 2020 all new and existing vouchers issued as a result of the COVID-19 impact on travel can be used to make multiple flight bookings to any destination across the Jetstar network. Previously, the voucher could only be used on one booking. The voucher holder must either be the contact person in or a traveller on the new booking.

As per the existing arrangements, Jetstar customers will need to pay any fare difference if the new bookings cost more than the value of their travel voucher.

As always, thank you for your support, particularly during these extraordinary times.

Best regards,
The Jetstar Sales Team