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The latest trade updates and news from Jetstar | Having trouble viewing this email? View it online
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Dear Trade Partners,
You may have seen some information with regards the Qantas groups FlyWell program and an extension of the Jetstar cancellation policy. Please see below for some important information regarding these updates.
Fly with confidence
Your health and safety is our highest priority. As travel restrictions are expected to ease, we’ve introduced the Fly Well program; a series of new and existing wellbeing improvements designed to improve safety and help you feel comfortable about flying again.
Here’s what you need to know flying with us in the future.
Pre-flight
- We will be sending Information to you before you fly, so you know what to expect
- We recommend customers to check-in either online or via our mobile App for a contactless experience
- You can expect social distancing measures, including sequenced boarding to minimise crowding
- Contactless scanning of boarding passes further reducing shared contact
From June:
- Hand sanitising stations throughout the terminal and progressively installed at departure gates where feasible.
Onboard the plane
- Enhanced cleaning of aircraft with a disinfectant effective against Coronaviruses, with a focus on high contact areas – seats, seatbelts, overhead lockers, air vents and toilets
- Modified inflight catering to minimise touchpoints for crew and customers
- Customers asked to limit movement around the cabin, once seated
- Our people are trained with the latest hygiene protocols
From June:
- Masks provided to all passengers on each flight, while these are not mandatory from a safety point of view, they are recommended to be worn in the interests of everyone’s peace-of-mind. You can bring your own mask if you would prefer
- Sanitising wipes available to you to wipe down seat belts, trays and armrests yourself, if you’d like
Once onboard the plane, the risk of inflight transmission is extremely low.
Quality air filtration: The air conditioning systems of all Jetstar aircraft are already fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses. The air inside the cabin is also refreshed every few minutes, ensuring the highest possible quality of cabin air.
Configuration of the aircraft: The seats and galley act as a natural barrier and people are not seated face-to-face.
Reduced food and beverage offering: We’ll be looking at how we reintroduce this in the coming months to ensure enjoyable travel experiences whilst maintaining the highest level of health and safety.
Watch a video to understand more about our Fly Well Program here.
Extension of Cancellations
With passenger demand still low due to the COVID-19 restrictions, we have cancelled a large number of our domestic flights through to the end of June 2020. International flight cancellations will be extended through to the end of July 2020.
We are still flying some domestic services for essential travel and to help transport freight, including medical supplies in Australia. You can book these flights on Jetstar.com but remember various quarantine restrictions apply across states and territories (see below).
We have also extended our international flight cancellations to the end of July 2020.
We've contacted customers on affected flights by email to let them know their options, which include a credit voucher for the full value of their booking.
If you have any questions about flight cancellations, please check out our FAQs.
As always, thank you for your support, particularly during these extraordinary times.
Best regards,
The Jetstar Sales Team
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