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Jetstar Update

Dear Agent Partners,

We are improving our global reservations system and as a result of the process, some services will be unavailable as our digital platform goes through scheduled maintenance from 21:00 (9pm) on Tuesday 25 February 2020 to 05:00 (5am) on Wednesday 26 February 2020 (AEDT).

During the indicated times, the following systems will NOT be available for agents:

  • Online booking (new bookings and changes to existing bookings)
  • Bookings via the Jetstar contact centre (no access to view, make or change bookings)
  • Contact centre
  • Web check-in
  • Airport check-in using our airport kiosks
  • Online flight status information
  • Bookings via Jetstar’s API

If you would like to make a booking, enquire about a booking, or change an existing booking – either online or via our trade team – please return to jetstar.com or call our trade team (1300 042 394) after 5am (AEDT) on Wednesday 26 February.

If your passengers need to travel urgently they should proceed to the airport and talk to our Service Desk for price lists, schedules and flight availability.

If your passengers are flying with us DURING the scheduled outage and HAVE already checked-in they should proceed to the airport as normal, though keep in mind that our bag drop queues may be longer than usual.

If your passengers are flying with us DURING the scheduled outage and HAVE NOT already checked-in, they should get to the airport as close to the recommended check in opening time for their scheduled flight departure, so they can be manually checked-in at our airport counters.

If your passengers are flying with us AFTER the scheduled outage and HAVE NOT already checked-in, web check-in will be available from 5am (AEDT) on 26 February. Remember that web check-in closes two hours before our domestic flight’s scheduled departure time.

Should your passengers want to know their flight status, please go to the airport website of their departure or arrival airport.

If you have any other questions, please contact us via our trade team (1300 042 394) or on live chat.

For live updates on how our scheduled maintenance is proceeding please visit our Facebook pages or our Twitter profile (@JetstarAirways).

Thanks for your ongoing support and patience.
Best regards,

The Jetstar Sales Team

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