The latest trade updates and news from Jetstar | Having trouble viewing this email? View it online

Dear Agent Partners,

Thanks for your patience and understanding. We truly appreciate the kindness you’re showing our team during this stressful time.

Our call centre support team are inundated with calls, emails and live chats resulting in longer than usual wait times.

How to get in touch

Live Chat is the fastest way to reach a trade support person. Click here to open a live chat.
You can also reach our trade team at sales@jetstar.com, but the current turnaround time on new emails is approximately 4 days.
Most bookings eligible for a credit voucher can be self-managed through Manage My Booking (excluding GDS bookings)

If you need a credit voucher emailed to a contact that is NOT in the Jetstar PNR, be sure to request that when you contact Jetstar.

How to stay informed
Jetstar’s Travel alerts page contains the latest information about Jetstar network changes and policies. This is the first location we update with new information.

What flights are operating?
At this stage we have suspended 70 per cent of our domestic services in Australia and 90 per cent of our domestic services in New Zealand to 31 May 2020. We are temporarily suspending all international flights between 26 March and 31 May 2020. This has potential to change to please stay across details in our travel alerts page. Click here for more information.

What is our flight changes policy
Customers with existing bookings for domestic and international travel can cancel their booking and receive a credit voucher. This offer is available until 31 March 2020, for bookings with a departure date up to 31 May 2020. It applies to Jetstar Airways (JQ) domestic and international flights in and from Australia and New Zealand and Jetstar Asia (3K) flights between Darwin and Singapore. Click here to see our COVID-19 FAQs

Sending you all best wishes during this difficult time.

Thanks for your ongoing support .
Best regards,

The Jetstar Sales Team

Jetstar Airways Pty Limited ABN 33 069 720 243