Unfortunately, owing to the ever changing impact of the Covid-19 pandemic beyond our control, Qantas and Jetstar will be making significant changes to its international and domestic operations. More information about today’s announcement can be found here.
All regularly scheduled Qantas and Jetstar international flights from Australia will be suspended from end March until at least end May 2020. Some flights may continue in order to maintain key links, based on ongoing discussions with the Federal Government.
Jetstar Asia (Singapore) will suspend all flights from 23 March to at least 15 April 2020.
Jetstar Japan has suspended international flights and cut domestic flying.
Jetstar Pacific (Vietnam) has suspended international flights and will significantly cut domestic flying.
For customers who wish to cancel their booking we’re offering customers a Jetstar credit voucher to the full value of their untraveled booking, for flights departing up to 31MAY
Customers booked to travel between 23 March and 31 May 2020 will receive an email today advising that their bookings may be impacted
Once Jetstar finalise changes we’ll commence customer communications only to impacted customers. These comms will outline recovery options to them
Agents - if you have Jetstar bookings between 23 March and 31 May 2020, you’re likely to receive these communications on behalf of your customer
How to request a voucher
If you want to cancel an existing Jetstar booking you can do so by visiting Manage booking and following these steps:
Select the 'Manage booking' button
Log in using your email address and booking reference
Click 'view options' button
Select 'request reimbursement'
Select applicable flights and click 'Reimbursement summary'
Confirm your request
The credit voucher can be redeemed up to the value stated on the voucher in one booking only within 6 months of issue, for travel on Jetstar within 12 months of the booking date. A fare difference, if any, will apply.
You should receive your voucher within 2 weeks of making the request but you may experience delays due to high demand so thank you for your patience.
Groups, Interline and codeshare
Group booking changes should be requested through your Jetstar groups agent or groupreservations@jetstar.com. If your group is departing within 48 hours, include **URGENT** in the email subject heading.
All changes to codeshare and interline bookings will be in accordance with the issuing carrier’s policy. Please contact the issuing carrier airline for further advice.
As you can imagine we are experiencing an unprecedented number of contacts at the moment with long wait times. The fastest and easiest way to contact us or request a voucher is online.
Thanks for your ongoing support of Jetstar.
Best regards,
